Thank you for choosing FRESHKEEP SUPPLY LLC. We are committed to providing high-quality products and a satisfying shopping experience. If you are not satisfied with your purchase, please carefully read the following refund and return policy to understand the relevant guidelines for returns, exchanges, and refunds.
I. Return Period
You may request a return within 30 days of receiving the product.
In principle, return requests made after the 30-day period will not be accepted, unless otherwise required by law.
II. Return Conditions
Items eligible for return must meet the following conditions:
The item is unused and in brand-new condition;
The item is free from man-made damage;
The item retains its original packaging, tags, and all accessories;
Valid order information or proof of purchase is provided.
Returns are not supported in the following cases:
The item has been used;
The item is unsuitable for resale due to use, installation, cleaning, or man-made causes;
Packaging, accessories, or tags are significantly missing;
The issue was caused by man-made damage;
The request is made beyond the specified return period.
III. Returns Due to Quality Issues
If the received item falls into any of the following categories:
Quality issues;
Incorrect item received;
Damage during shipping;
Missing key accessories;
Please contact customer service as soon as possible after receipt and provide:
Order number;
Photos of the item;
Photos of the packaging;
Description of the issue.
Once verified as a quality issue, FRESHKEEP SUPPLY LLC will cover the return shipping costs and arrange for an exchange, replacement, or refund based on the specific situation.
IV. Returns Unrelated to Quality Issues
If you request a return for personal reasons (e.g., dislike, incorrect size, duplicate purchase) and the item meets the return conditions, you may still apply for a return within the specified timeframe.
The buyer is responsible for return shipping costs for returns unrelated to quality issues.
Returned items must continue to meet the conditions specified in this policy; otherwise, we reserve the right to reject the return request.
V. Refund Process
Once the return request is approved, please ship the item back according to the return instructions provided by customer service.
Upon receipt of the returned item, we will inspect and verify it. Once your return meets the eligibility criteria, we will process the refund to your original payment method within 3–5 business days of receiving the returned item(s).
Please note that the actual time it takes for the funds to appear in your account may vary depending on the processing times of your bank, credit card issuer, or third-party payment platform; we appreciate your patience.
VI. Refund Method
All refunds will be issued to the Original Payment Method.
We do not provide refunds via cash, check, or other alternative payment methods, except where required by applicable laws and regulations.
VII. Order Cancellation
Unshipped Orders
If your order has not yet entered the shipping process, you may contact customer service to request a cancellation. We will process a full refund upon confirmation.
Shipped Orders
If your order has already been shipped, it cannot be cancelled directly. If you wish to receive a refund, please apply for a return in accordance with this policy after receiving the item(s).
VIII. Refund Issues
If you have received a refund confirmation notice but have not received the funds after an extended period, please take the following steps:
Check your bank account or credit card statement;
Contact your issuing bank or payment provider to verify the status of the refund;
If you still have not received the refund, please contact FRESHKEEP SUPPLY LLC customer service, and we will assist you with further inquiries.
IX. Situations Where Refunds May Be Refused
We reserve the right to refuse refund requests in the following cases:
The return period of 30 days has expired;
The item has been used or is otherwise unsuitable for resale;
The item shows signs of man-made damage;
The item is missing key accessories, tags, or original packaging;
Valid proof of purchase cannot be provided;
Other situations that do not comply with the terms of this refund policy.
Thank you for choosing FRESHKEEP SUPPLY LLC! We are dedicated to providing professional, efficient after-sales service and strive to ensure a worry-free and enjoyable shopping experience for you.