Thank you for choosing FRESHKEEP SUPPLY LLC. We are committed to providing safe, reliable, and convenient delivery services. The following shipping policy outlines details regarding order processing, delivery areas, transit times, and logistics arrangements.
I. Delivery Areas
FRESHKEEP SUPPLY LLC currently offers delivery services exclusively within the United States.
To ensure successful delivery, the shipping address field at checkout is locked to the United States; we do not currently support orders for delivery outside the U.S.
If the shipping address provided is outside the United States, your order may not be processed successfully, and we will contact you promptly.
II. Order Processing Time
Once payment is completed and confirmed by our system, your order enters the processing stage.
Order processing time: 1–3 business days.
During this period, we handle product inspection, packaging, and shipment preparation.
Please note that weekends and U.S. federal holidays are generally not counted as business days.
III. Domestic Shipping Time (USA)
Once the order has been processed and handed over to the logistics carrier, the estimated delivery times are as follows:
Standard domestic shipping time: 3–7 business days.
Actual transit times may be affected by factors such as:
Weather conditions;
Peak holiday shipping volumes;
Delivery arrangements for remote areas;
Carrier operations;
Force majeure events.
We strive to ensure your order is delivered safely and on time.
IV. Logistics Partners
To ensure high-quality delivery, FRESHKEEP SUPPLY LLC partners with several reliable logistics providers in the U.S., including but not limited to:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx
We select the appropriate carrier based on the product type, delivery address, and logistics requirements to ensure the safe delivery of your package.
V. Order Tracking
Once your order has shipped, we will send a shipping notification and tracking information (if applicable) via email.
You can check the status of your package using the provided tracking number.
If you do not receive tracking information, please contact our customer service team, and we will assist you in checking the status of your order. VI. Shipping Address Requirements
Please ensure that you provide an accurate and complete U.S. shipping address when placing your order, including:
Recipient’s name;
Street address;
City;
State;
Zip code;
Contact phone number.
Delivery issues resulting from incorrect addresses, incomplete information, or the inability to receive the shipment may affect the order’s delivery schedule.
VII. Package Damage or Delivery Issues
If, upon receipt, you discover:
Severe damage to the outer packaging;
Shipping damage to the product;
A discrepancy in the quantity of items;
Receipt of the wrong item;
Please contact us promptly and provide the following:
Order number;
Photos of the product;
Photos of the package;
Description of the issue.
FRESHKEEP SUPPLY LLC will assist in resolving the matter based on the specific circumstances.
VIII. Shipping Delays
While we strive to meet estimated delivery times, certain situations may be beyond our control, such as:
Extreme weather;
Natural disasters;
Logistics system adjustments;
Increased shipping volume during holidays;
Other unforeseen factors.
In the event of a shipping delay, we will actively assist you in tracking the shipment status and provide necessary support.
Thank you for choosing FRESHKEEP SUPPLY LLC. We remain committed to providing you with reliable products and a worry-free delivery experience.