Welcome to the website of FRESHKEEP SUPPLY LLC (hereinafter referred to as “we” or “the Company”). We attach great importance to your privacy and are committed to protecting your personal information in accordance with the law. This Privacy Policy outlines how we collect, use, store, share, and protect your personal information, as well as the rights you are entitled to under the law.
I. Information We Collect
When you visit or use this website, we may collect the following information:
- Information you voluntarily provide
Including but not limited to:
Name
Shipping address
Billing address
Phone number
Email address
Order information
Customer service inquiries
Other information you voluntarily submit - Information collected automatically
When you browse the website, we may automatically collect:
IP address
Browser type
Operating system
Device information
Cookie information
Pages viewed
Time spent on the site
Referring URL
Website usage analytics data
II. Purposes of Information Use
We collect your personal information primarily to:
Process orders and deliver products
Provide customer service
Respond to your inquiries
Send order and logistics notifications
Improve website functionality and the shopping experience
Prevent fraud and ensure transaction security
Comply with legal and regulatory requirements
Conduct website operational analysis and statistics
III. Use of Cookies
To enhance your browsing experience, we may use cookies or similar technologies to:
Save your shopping cart information
Remember your login status
Analyze website traffic
Optimize website performance
Provide a personalized browsing experience
You can disable cookies through your browser settings; however, some website functions may not work properly as a result.
IV. Information Sharing
FRESHKEEP SUPPLY LLC does not sell or rent your personal information.
To fulfill orders and provide services, we may share necessary information with the following partners:
Logistics and delivery service providers
Payment service providers
Website technical service providers
Data analytics service providers
Government agencies as required by law or regulation
All partners may use your information only to the extent necessary to provide their services.
V. Payment Information Security
All online payments are processed by third-party payment institutions that comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements.
FRESHKEEP SUPPLY LLC does not store your full bank card number, security code (CVV), or other complete payment credential information. Payment information is processed by third-party payment platforms in an encrypted environment to ensure the security of your transactions. VI. Data Security
We implement reasonable technical and administrative measures to protect your personal information, including but not limited to:
SSL encrypted transmission
Access control
Encrypted data storage
Firewall protection
Regular security audits
Employee privacy training
While we employ reasonable security measures, absolute security cannot be guaranteed for internet transmissions.
VII. Personal Information Retention Period
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy.
Specifically:
Personal information related to orders and transactions will be retained for 7 years following order completion to comply with tax, financial audit, legal/regulatory, and after-sales service requirements.
Upon expiration of the retention period, we will delete, anonymize, or otherwise securely destroy the data, unless otherwise required by law or regulation.
VIII. Your Privacy Rights
In accordance with applicable laws, you have the right to:
Access your personal information
Correct inaccurate information
Update your personal profile
Delete your personal information (subject to legal exceptions)
Restrict the processing of certain information
Obtain a copy of your personal data (where applicable)
Withdraw previously granted consent for data processing
To exercise these rights, please contact us via our customer service email.
IX. CCPA (California Consumer Privacy Act) Notice
If you are a resident of California, USA, you have the following rights under the California Consumer Privacy Act (CCPA) and its amendments:
The right to know the categories of personal information we collect, use, and disclose;
The right to request access to your personal information;
The right to request the deletion of eligible personal information;
The right to request that we “Do Not Sell My Personal Information.”
FRESHKEEP SUPPLY LLC does not sell consumers’ personal information.
If you wish to submit a CCPA-related request, please contact us via the dedicated email address below:
Dedicated CCPA request email:
[email protected]
Upon receipt of your request, we will verify your identity in accordance with applicable laws and respond within the legally prescribed timeframe.
Thank you for trusting FRESHKEEP SUPPLY LLC. We remain committed to protecting the security of your personal information and providing you with a safe, reliable shopping experience.